Grievance Redressal Cell (GRC)

The institution has established a Grievance Redressal Cell (GRC) to ensure a conducive academic environment by addressing the grievances of students in a systematic, transparent, and time-bound manner. The Cell provides a formal mechanism for students to express their grievances related to academic and non-academic matters within the campus. Grievances may be submitted through the online grievance redressal system or via the grievance/suggestion box. The institution is committed to resolving all grievances within the stipulated time frame in accordance with institutional policies.

Scope of the Grievance Redressal Cell

Academic Matters:

Grievances related to examination and academic processes such as the issuance of duplicate mark sheets, Transfer Certificates, Conduct Certificates, and other examination-related issues.

Financial Matters:

Issues pertaining to fees, dues, and payments related to institutional facilities such as the library, hostel, and other services.

Other Matters:

Grievances concerning campus infrastructure and facilities including sanitation, quality and preparation of food, availability of transport facilities, and cases of victimization or unfair treatment by faculty or staff members.

Functions of the Grievance Redressal Cell

• The Cell ensures prompt acknowledgment and redressal of grievances received in writing from students.
• All grievances are reviewed systematically, and appropriate action is taken in accordance with the policies and procedures laid down by the management.
• Periodic reports are submitted to the competent authority detailing the number of grievances received, resolved, and pending, if any, for necessary guidance and intervention.

Objectives of the Grievance Redressal Cell (GRC)

The Grievance Redressal Cell (GRC) has been constituted to address and resolve grievances of students and other stakeholders in a fair, impartial, and time-bound manner. The primary objective of the Cell is to strengthen the bond between students and the institution by ensuring access to institutional facilities, maintaining a supportive academic environment, and fostering a positive ambience for teaching and learning.

Detailed Objectives

• To uphold the dignity and reputation of the College by ensuring a harmonious and conflict-free campus environment through the promotion of cordial student–student and student–teacher relationships.
• To encourage students to express their grievances and concerns freely, openly, and without fear of victimization or retaliation.
• To provide an accessible mechanism for grievance submission through a suggestion/grievance box installed in front of the Administrative Block, enabling students who wish to remain anonymous to submit their grievances and suggestions related to academic and administrative matters.
• To sensitize students to respect the rights and dignity of fellow students, faculty members, and staff, and to exercise patience, restraint, and mutual understanding during any situation of conflict or disagreement.
• To discourage any form of incitement or misconduct among students against peers, faculty, or the College administration.
• To advise and sensitize faculty and staff members to maintain a student-friendly approach and to refrain from any vindictive or discriminatory behavior towards students under any circumstances.
• To strictly prohibit ragging in any form, both within and outside the institution, and to ensure that any instance of ragging or violation of disciplinary rules is immediately reported to the Principal for appropriate action, in accordance with institutional and statutory guidelines.